This Privacy Policy explains what personal information mwcash collects from players in the Philippines, how it is used, and the steps we take to keep it secure. By using the platform, you agree to the practices described here.
When you register for an account on mwcash, we collect the personal details you submit directly, including your full name, date of birth, email address, mobile number, and preferred payment details. This information is required to verify your identity, process transactions in Philippine pesos, and maintain the security of your account. We may also collect a copy of a government-issued identification document when you request a withdrawal or when our compliance team requires verification under applicable Philippine regulations. Any information you provide through support requests, feedback forms, or account settings updates is also retained as part of your account record. You are responsible for ensuring that all personal information you submit is accurate, current, and complete at all times.
When you access the mwcash platform through a browser on any device, we automatically collect certain technical information to help us operate and improve the service. This includes your IP address, device type, operating system, browser version, session duration, pages visited, and the features you interact with across Sports Betting, Slots, Live Casino, Fish Game, and VIP sections. We use this data to detect unusual activity, prevent fraud, optimise platform performance, and ensure a consistent experience for players across the Philippines. Technical data is not used to identify you personally on its own, but may be combined with your account information when investigating a security concern or resolving a dispute. Log data is retained for a limited period in line with our internal data retention schedule and applicable legal requirements.
mwcash uses cookies and similar session technologies to keep you logged in, remember your preferences, and maintain the integrity of your active gaming session across page loads. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use core features such as account login, game loading, and transaction processing. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of the mwcash platform. You can manage cookie preferences through your browser settings, though disabling non-essential cookies will not affect your access to the main platform features. By continuing to use the platform, you consent to the use of cookies as described in this section.
mwcash does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers, all of whom are bound by strict confidentiality obligations. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we receive a lawful request or are obligated to do so under applicable law. Any third-party provider that handles your data on our behalf is required to process it only for the specific purpose for which it was shared and to maintain appropriate security standards. We will notify you of any material change to how your data is shared, to the extent permitted by law.
We apply industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the mwcash platform is protected using secure connection protocols, and sensitive account data is stored in encrypted form on our servers. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their specific role, and all staff handling player data are subject to confidentiality obligations. We conduct regular internal reviews of our data handling practices to identify and address potential vulnerabilities before they can affect players. While we take every reasonable precaution, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password and to keep your login credentials private at all times.
As a player based in the Philippines, you have the right to request access to the personal information we hold about you, to ask us to correct any inaccurate data, and to request deletion of your account and associated data subject to any legal retention obligations we must fulfil. You may also object to certain types of processing or request that we restrict how we use your data while a dispute or review is ongoing. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page, and we will respond within a reasonable timeframe. Please note that some requests may require identity verification before we can act on them, to ensure that we are responding to the correct account holder. We are committed to handling all data rights requests fairly, transparently, and in accordance with applicable Philippine data protection law.
mwcash retains your personal information for as long as your account remains active and for a further period as required by applicable law, regulatory obligations, or legitimate business purposes such as resolving disputes and preventing fraud. When you close your account, we will begin the process of deleting or anonymising your personal data, except where retention is required by law or where data is needed to complete an outstanding transaction or investigation. Transaction records and identity verification documents may be retained for a longer period in line with anti-money laundering regulations applicable in the Philippines. Anonymised or aggregated data that cannot be used to identify you may be retained indefinitely for analytical and platform improvement purposes. If you have questions about how long specific types of data are kept, you are welcome to contact our support team for clarification.
mwcash may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements in the Philippines. When we make a material change, we will update the effective date at the top of this page and, where appropriate, notify registered players through their account dashboard or registered contact details. Your continued use of the platform after any update is published constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so that you remain informed about how your personal information is being handled. If you have any concerns about a specific change, please contact our support team before continuing to use the platform.
A quick summary of how mwcash protects your personal information on the platform.
Your personal information is never sold or rented to third parties. Data is shared only with service providers who help operate the platform under strict confidentiality terms.
All data sent between your device and mwcash is protected by secure connection protocols, keeping your account details and transaction information private at all times.
You can request a copy of the personal data we hold about you at any time. Our support team will verify your identity and respond within a reasonable timeframe.
When you close your account, we begin deleting or anonymising your data, subject only to legal retention requirements such as anti-money laundering obligations under Philippine law.
We use only the cookies necessary to keep the platform running smoothly. No third-party advertising cookies are placed on your device when you use mwcash.
Any material update to this Privacy Policy will be communicated to registered players through their account dashboard, giving you time to review changes before they take effect.
If you have any questions about how mwcash handles your personal data, or if you would like to exercise any of your data rights, the FAQ page is a good starting point for common queries. You can also log in to your account to review your current settings, or get in touch with our support team directly at [email protected].